Zain Cell , is a service offered by Zain Kuwait to provide GSM/3G coverage for indoor places
it works via a DSL or any internet connectivity ” it works on WIMD , Mada as example ”
You can have Zain Cell by contacting Zain contract Centre , mentioning that you have low signal coverage in side house such as in basement , they will make a case for you and once confirmed that you dont have coverage they will provide you one for free ( im not sure if it still valid )
anyway once you got the device , Zain Document do not explain much even how to troubleshoot they only mention Light but that is required how to connect it is not that much clear . i will give simple procedures and how to troubleshoot it
1.you need to connect the Device by power adapter , Connect the EtherNet Cable as below
if you are lucky it will work from first time , keep in mind in order zain cell to work , it need internet connectivity and your router must give it an IP address by DHCP and DNS
a.it will get an IP , after using the DNS to connect to NTP and Zain System
b. it will start blinking continuos . this stage it is trying to connect to ntp servers in internet udp 123
c.after that it will try to connect to Zain Server Femto.kw.zain.com via IPSEC ( yes Zain femto is secured )
d. after it will scan the frequencies around as Zain , Wataniya , Viva or any to make sure no interference happen
if all went fine , you will see it blinking on steady status -slow blinking –
if it give you Red light , or continuos Fast blinking then u have something wrong maybe because
a. Device didnt get an ip , this to be checked by your Router
b. no reachability to Zain service , try to ping femto.kw.zain.com ( sometime ISPs having a problem or service is down )
c. image is corrupted , this case you need to do a hard Rest . there is a small button on the side u need small Pin and press it for few second until light become Red as below
if all above failed then you need to contact Zain contact Centre , providing the IMEI No. Located in device base as below , sometime even they ask for serial no.
Last thing , how to make sure you are connected to Zain Cell , i mean your mobile … if you are connected you will see your mobile signal got High more bars , also when you trying to make a call before it there will be s short beep to indicate that you are calling via femto cell
if not , you need to keep your mobile near until it connect ,or sometime they ask you to close and open mobile <– dont close it instead turn on Airline mode and turn it off this trick works faster .
another good note , the signal handover works from Femto to outside cells .. if you are making a call from femto and you went outside call wont drop .
but if you are coming from outside to place where femto cell has coverage call might drop
Zain Cell works only in side Kuwait <– if you are thinking to have it abroad it wont grantee to work since Kuwait Ministry or maybe international laws prohibit this .
For Safety keep the Device in a far place , the document mention how far it should be from human since i cant remember .