Application Portal – Self Service –

I guess the name explain it all , employee in a company always complain that Helpdesk not answering the calls , slow response ..also some installation they need to send a tech support to employee office .


guess what with app portal software , employee will do it by her/him self .


the good thing also it has it is own workflow ,so still Helpdesk or admin to approve or deny , and it integrate with Microsoft SCCM .


this is the future , why to call Helpdesk of you can do it ur self .


now Self Service web or app spreading , and i beleive it is adding huge value .


ya last , SCCM 2012 has it own web for self service but microsoft didnt mention much .


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