Zain Cell – Femto Cell – Troubleshooting

Zain Cell , is a service offered by Zain Kuwait to provide GSM/3G coverage for indoor places

it works via a DSL or any internet connectivity ” it works on WIMD , Mada as example ”

You can have Zain Cell by contacting Zain contract Centre , mentioning that you have low signal coverage in side house such as in basement , they will make a case for you and once confirmed that you dont have coverage they will provide you one for free ( im not sure if it still valid )

anyway once you got the device , Zain Document do not explain much even how to troubleshoot they only mention Light but that is required how to connect it is not that much clear . i will give simple procedures and how to troubleshoot it

 

1.you need to connect the Device by power adapter , Connect the EtherNet Cable as below

 

if you are lucky it will work from first time ,  keep in mind in order zain cell to work , it need internet connectivity and your router must give it an IP address by DHCP and DNS

a.it will get an IP , after using the DNS to connect to NTP and Zain System

b. it will start blinking continuos . this stage it is trying to connect to ntp servers in internet  udp 123

c.after that it will try to connect to Zain Server Femto.kw.zain.com via IPSEC ( yes Zain femto is secured )

d. after it will scan the frequencies around as Zain , Wataniya , Viva or any to make sure no interference  happen

if all went fine , you will see it blinking on steady status -slow blinking –

 

if it give you Red light , or continuos Fast blinking then u have something wrong maybe because

a. Device didnt get an ip , this to be checked by your Router

b. no reachability to Zain service , try to ping femto.kw.zain.com  ( sometime ISPs having a problem or service is down )

c. image is corrupted , this case you need to do a hard Rest . there is a small button on the side u need small Pin and press it for few second until light become Red  as below

 

 

if all above failed then you need to contact Zain contact Centre , providing the IMEI No. Located in device base as below , sometime even they ask for serial no.

 

 

 

Last thing , how to make sure you are connected to Zain Cell , i mean your mobile … if you are connected you will see your mobile signal got High more bars , also when you trying to make a call before it there will be s short beep to indicate that you are calling via femto cell

 

if not , you need to keep your mobile near until it connect ,or sometime they ask you to close and open mobile <– dont close it instead turn on Airline mode and turn it off this trick works faster .

 

another good note , the signal handover works from Femto to outside cells .. if you are making a call from femto and you went outside call wont drop .

but if you are coming from outside to place where femto cell has coverage call might drop

 

Zain Cell works only in side Kuwait <– if you are thinking to have it abroad it wont grantee to work since Kuwait Ministry or maybe international laws prohibit  this .

 

For Safety keep the Device in a far place , the document mention how far it should be from human since i cant remember .

 

enjoy .

 

 

Advertisements