If you are working in IT or Telecom and u have a customer base you want to keep and keep growing , then you need a Network Operation Centre “NOC” , or sometime called service Desk . most think service Desk or NOC only to receive customer complains and send ticketing for the concern technical team .. well you are wrong ..
the NOC/service Desk is your front image after selling the product . if they are not good after small period you will loose all ur customer .
NOC must be 1st or most cases 2nd line of support .. they should aware of technical stuff also has knowledge and the skills needed .
again what make X company better than Y .. technology ? money ? … power ? , ….. the answer is people ..
now even in NOC there is a team of security for enterprise companies to monitor any attacks or solve security issues or urgent requests .